Terms & Conditions

Shopping Information

Please read the information given below before purchasing from Andrew Lalchan Photography website. If you have concerns about purchasing over the Internet please email us on the link below.

Customer Service Details

If at anytime you have a query about purchasing from our site please e-mail or contact us via the details below. 

Phone: 01923 336051 During Office Hours 9.00am to 5.00pm Mon – Fri (Chaplin Multimedia)
Post: Chaplin Multimedia Ltd 80b Courtlands Drive, Watford, Herts, WD17 4HT England


Payment is made through Paypal, you do not need to have an account at Paypal. Purchasing will go through Chaplin Multimedia paypal address.

Delivery Information

Delivery is available worldwide at our discretion .We will ship your goods by the most appropriate method most likely via Royal mail. We will provide shipping costs at the time the order is placed. Most goods are print to order, and will be delivered within 7 – 10 working days. If we anticipate a delay beyond this, we will inform you and give you the opportunity to cancel the order.

Returns Policy

In order for us to process a return you must obtain a Return authority number. This will enable us to book in your product and enable us to deal with the matter promptly. We do not accept any items without a return authority number as we cannot guarantee a turn around time on these items. It is your responsibility to obtain this from us.

No Fault Returns:

The goods must be unused and ‘as new’ in their original packaging. You must notify us within 14 days from date of delivery and it will be your responsibility to return the goods to us at your own cost and risk via an insured traceable method. Goods received back in any condition other than ‘as new’ will be returned back to you with you paying all return charges.

No fault Returns where you have ordered an item and wish to exchange item for the same type number with be done at full goods valve. We cannot offer any refund of carriage costs.

Faulty Returns: 

A product is deemed to be ‘dead on arrival’ if the frame is damaged when its first taken out of the box. In such instances please contact us within 7 days from the delivery date. You will need to send us a photograph of the damage for us for evaluate. If it is found to be damaged we will provide a Returns Number for you to send it back to us. Upon receipt of the goods and confirmation of the fault by our technicians you will be sent a replacement.

Electronic Downloads

There are no returns available for electronic downloads.

Terms & Conditions

The following terms and conditions apply to all transactions on this website. The use of this site indicates your acceptance of these terms and conditions. The placement of an order indicates your acceptance of these terms and conditions. Please read them carefully and print a copy for future reference.

1. Interpretation
In these Terms and Conditions (Terms), the following words and phrases shall have the following meanings:
“The Buyer” means the person, firm or company who purchases the Goods from the Company:
included in this term also includes “Consumer” means an individual acting for purposes which are wholly or mainly outside that individual’s trade, business, craft or profession; “trader” means a person acting for purposes relating to that person’s trade, business, craft or profession, whether acting personally or through another person acting in the trader’s name or on the trader’s behalf.
The “Company” means Andrew Lalchan Photography (Chaplin Multimedia Ltd).
“Contract” means the contract between the Company and the Buyer/Consumer/Trader which shall be deemed to incorporate these Terms;
“Goods” means any goods agreed in the contract to be supplied by the Company to the Buyer/
Consumer/Trader. Contract is, In these Terms, reference to any statute or statutory provision shall be construed as a reference to such statute or statutory provision as amended, modified, re-enacted or replaced from time-to-time.

2. The Contract
The Contract shall be on these terms to the exclusion of all other terms and conditions, including any such terms and conditions that are purported to be included or applied by the Buyer.

3. Delivery and availability
Any dates specified by the Company for delivery of the Goods are intended to be an estimate only. If no date is specified for delivery of the Goods, delivery shall be within a reasonable time.

All products and services are subject to availability and may be withdrawn at any time.

4. Time Limitation for Notification of Claims
Damage in transit: If goods arrive in a damaged condition you must make a note on the carrier’s delivery consignment note and it will be your responsibility to inform us within 3 days from delivery. You must keep all original packaging and this must be made available for the carrier’s representative to inspect. We will abide by the carriers decision.

Shortages: It is your responsibility to sign for the correct number of packages as shown on the carrier’s delivery consignment note. Any shortages must be noted on the consignment note and it will be your responsibility to notify us in writing within 3 days from delivery.
Incorrect Goods: It is your responsibility to notify us in writing of any incorrect goods supplied within 3 days from delivery.
Subject to the other provisions of these Terms, the Company shall not be liable for any loss, whether direct or consequential, economic or loss of profits or otherwise, arising directly or indirectly out of any delay in the delivery of the Goods.

5. Risk in and Ownership of the Goods
Risk in the Goods shall pass to the Buyer on delivery

6. Payment and price
Payment in full is required prior to dispatch & delivery of the goods. We accept most major Credit Card and Debit Card payments through Paypal.

7. Limitation of Liability
The Company’s liability in contract, tort or otherwise arising out of the subject matter of the Contract shall not exceed the value of the Goods purchased and the Company shall under no circumstances be liable to the Buyer for any consequential, indirect or economic loss or damages.

8. Force Majeure
If either party is subject to an event of Force Majeure, that is circumstances outside its reasonable control, including but not limited to war, fire, industrial disputes or civil commotion, it shall notify the other and the first party’s obligations under these Terms shall be suspended until it notifies the other party of the end of such event of Force Majeure.

9. General
These terms and conditions do not affect your statutory rights. To order goods through this website you must be at least 16 years of age and accept delivery within the UK. We reserve the right to decline orders for bulk or high value purchases We will treat each order for goods as an offer by you to purchase the goods subject to these terms and conditions.
If any part of these Terms is found to be void or unenforceable by any Court of competent jurisdiction, such part shall be severed from these Terms which will otherwise remain in full force and effect.

These Terms shall be governed by and interpreted according to English Law and the parties submit to the exclusive jurisdiction of the English Courts.

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