Returns & Replacements
In order for us to process a return you must obtain a Return authority number. This will enable us to book in your product and enable us to deal with the matter promptly. We do not accept any items without a return authority number as we cannot guarantee a turn around time on these items. It is your responsibility to obtain this from us.
No Fault Returns:
The goods must be unused and ‘as new’ in their original packaging. You must notify us within 14 days from date of delivery and it will be your responsibility to return the goods to us at your own cost and risk via an insured traceable method. Goods received back in any condition other than ‘as new’ will be returned back to you with you paying all return charges.
No fault Returns where you have ordered an item and wish to exchange item for the same type number with be done at full goods valve. We cannot offer any refund of carriage costs.
A product is deemed to be ‘dead on arrival’ if the frame is damaged when its first taken out of the box. In such instances please contact us within 7 days from the delivery date. You will need to send us a photograph of the damage for us for evaluate. If it is found to be damaged we will provide a Returns Number for you to send it back to us. Upon receipt of the goods and confirmation of the fault by our technicians you will be sent a replacement.
There are no returns available for electronic downloads.